Our guarantee
Meat as promised, delivered as promised, or we replace it.
Last reviewed: April 23, 2026
Cold-chain guarantee
We deliver at 0–4 °C. If on receipt the temperature or packaging isn't right, flag it on the spot and we replace at no charge. You have 2 hours from delivery to report.
Satisfaction guarantee
If the product isn't what we promised, off flavor, wrong texture, description that doesn't match, we replace it or refund. No fine print.
How to report an issue
Message us on WhatsApp with a photo and description. We respond in under 4 business hours.
Report on WhatsAppHow fast do you replace a defective product?
If reported within 2 hours of delivery, we replace same day or next business day, whichever comes first.
What if the flavor isn't what I expected?
If a cut doesn't match the flavor we promise, we replace or refund. We just need a photo and your description.
How do I know it arrived at the right temperature?
Packs include a visible indicator. If it's triggered, tell us on the spot and we replace.